Surfing the web without a powerful antivirus program will definitely lead to virus infection and thus to a slow performance of your computer and to the impossibility to run different programs or to install tools needed in virus removal procedures. One of the latest viruses, computer users deal with is System Fix. Being part of the FakeHDD family of rogues, this fake computer optimization and analysis program will display fake alerts and warnings telling you that there’s something wrong with the hard disk and that this problem has lead to missing or corrupt data.
System Fix will try to trick you into purchasing the entire pacakge by telling you that you can fix this problem only by getting the whole System Fix package. This malicious program will start automatically when you login to Windows and will run a fake scan followed by a list of fake scan results. This will display fake infections and problems your computer is said to deal with.
Make sure you don’t delete Temp folder files because System Fix will delete different shortcuts storing backups of them in the %Temp%\smtmp folder. The program does this in order to make you think that there’s a serious problem with your computer because when you try to launch a program from the Start Menu, you will see no shortcut of it.
Another thing that might scare you and trick you into believing that there’s something wrong with your PC is the fact that many of your folders will appear as being empty. In fact what System Fix does is to add the hidden feature to those files and change the Windows settings so that you have no access to the hidden files.
System Fix might also install ZeroAccess or TDSS rootkits. Once it does so, you will be unable to use tools that would help you remove the malicious program. If you’re not able to update Malwarebytes’ Anti-Maware, then it means that one of the two rootkits has been installed. In this case, the instructions will be of no use.
You should not purchase the System Fix package and if you’ve already done so, then contact your credit card company and dispute the charges after you let them know that this is a scam and a computer infection. So, here’s what you have to do to remove System Fix:
1. The first thing to do is to print out these instructions because you will have to close all the running programs and open windows at a certain moment later in this cleaning procedure. You should use another computer to download the necessary tools to remove System Fix if your computer doesn’t allow you to do so. Use a CD/DVD or USB flash drive to transfer these to your infected computer.
2. Now download Rkill to terminate all the processes that are associated with System Fix and thus prevent them from interfering with the removal procedure. Download the tool and save it to your desktop.
3. When the download finishes, double-click iExplore.exe icon and wait for the program to finish its job. You might get a message telling you that Rkill is an infection but this is only System Fix trying to protect itself from programs that might remove it. Ignore these fake warnings and leave them open. Run Rkill again and do not reboot the computer after it ends the System Files processes.
4. Once Rkill terminates the files and processes that are associated with System Fix, you will need to donwload and install Malwarebytes’ Anti-Malware. Save it to your desktop.
5. Install MBAM by double-clicking mbam-setup.exe. Follow the installation process and don’t change the default settings. Just make sure you check both Update Malwarebytes’ Anti-Malware and Launch Malwarebytes’ Anti-Malware options. Hit the Finish button and do not reboot the computer.
6. Go to the MBAM Scanner page and check the Perfom Full Scan option before hitting the Scan button.
7. MBAM will now start to scan your computer for all the files related to System Fix. Once the scan completes, you will see a message box telling you that. To go back to the main Scanner screen, you will have to click OK in this box.
8. Click the Show Results button in the Scanner screen. This way, you will see the infection found (something similar to the picture below). Select it and then click the Remove Selected button. The file will be deleted and added to the program’s quarantine. If MBAM asks you to reboot, do so.
9. When MBAM finishes removing System Fix, you will see the scan log displayed in Notepad. Review it and then close it. Exit MBAM as well.
10. As we’ve told you earlier, System Fix will hide your files and you won’t be able to see them. In order for these files to become visible again, donwload Unhide.exe. Run the program by double-clicking Unhide.exe icon.
11. System Fix will also make your desktop background black. To solve this, you will have to go to the Start menu and then to Control Panel. Depending on the version of your operating system, you will now have to choose a new theme for your desktop background from Display or from Appearance and Personalization.
System Fix should no longer be on your computer after you folow this guide. To avoid such situations in the future, it is advisable to get the PRO version of Malwarebytes’ Anti-Malware.